My order arrived warm and the ice packs were melted, is my Visbiome still safe to use?Updated 10 months ago
Visbiome may arrive with the ice packs melted depending on ambient conditions during shipping. We include a temperature sensor monitor that will activate if your order experienced any temperature deviations that would affect product potency during shipping.
Allow me to explain the design and functionality of the temperature sensor monitor. The sensor is purposefully engineered to function inside a closed shipper box during transit, ensuring the optimal temperature for the product therein. It is not intended for use in an open-air environment, meaning that leaving it outside for an extended period is not its intended usage.
The temperature sensor monitors are designed to specifically safeguard against the potential risk of excessive heat during transportation. Everyday conditions like normal room temperature, holding it in your hands, or keeping it in your pocket are unlikely to trigger the sensor, as these fall within the sensor's standard technical parameters and do not qualify as excessive heat.
This technology involves a one-way chemical/heat reaction. Colored dye is entombed in a specially formulated wax-like substance that is engineered to melt when excessive temperatures and durations are reached. When that happens, the wax-like substance melts, and the dye is absorbed by the wick which will show in the viewing window. This is a one-way reaction, as once it happens, even if the sensor is reintroduced to cooler temperatures, the red dye is still visible.
Always check the temperature sensor monitor when the package arrives. If the dot is white the product is good to use.
While not widely known, it's important to note that Visbiome remains stable at room temperature for up to one week after being received by the customer, without adversely affecting the product's potency.